FAQs

The questions we hear most often, answered in one place. If yours is not here, email us and we will get you an answer.

Quick Answers at a Glance

Orders & Payment

What payment methods do you accept?

We accept PayPal, debit cards, and credit cards (Visa, Mastercard, American Express, Discover). Every transaction runs through PayPal's PCI DSS compliant gateway; the details are on our Payment Methods page.

Do I need a PayPal account to pay by card?

No. Select the card option at checkout and enter your card details directly.

When am I charged?

Payment is collected in full at checkout, and your order enters processing once the payment is confirmed.

Can I cancel or change my order?

Yes, within 24 hours of placing it. Email us with your order number as soon as possible; the full rules are in our Cancel & Change Order Policy.

Shipping

Where do you ship?

To addresses within the United States only. We cannot deliver to P.O. Boxes, APO/FPO addresses, or U.S. territories.

How much does shipping cost?

A flat rate of $4.95 applies to every order, regardless of how many items you add.

How long does delivery take?

Orders are processed in 1–3 business days and delivered within 5–7 business days after shipping, so the total estimate is 6–10 business days. Our Shipping Policy has the full breakdown.

How do I track my order?

You will receive a tracking number by email once your order ships, and you can check its status any time on our Order Tracking page.

Products & Sizing

What does Kflange sell?

Women's casual dresses and tops, all ready-made and held in stock, built around easy everyday wear.

How do I choose the right size?

Compare your bust, waist, and hip measurements with the size chart before ordering, and when in doubt between two sizes, email us with your measurements and we will help you decide.

Will sold-out items come back?

Sometimes. Restocks depend on availability, so if a piece you wanted is gone, email us and we can check whether a restock is on the calendar.

Returns & Refunds

What is your return window?

Returns are accepted within 30 days of delivery for items that are unused, unworn, unwashed, and in original condition with tags and packaging.

How do I start a return?

Find the prepaid return label that shipped inside your original package, then email us so we know it is on its way. The step-by-step process is in our Return & Refund Policy.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Who pays for return shipping?

We do, every time. A prepaid label ships inside every package, so returns cost you nothing.

How long does a refund take?

Refund timing is set out in the Refund Process section of our Return & Refund Policy, which is the single source for all refund terms.

Contact Us

Still have a question that is not covered here? Email us and a real person will answer it.

Thank you for shopping with us. We appreciate your support.