Return & Refund Policy

Last Updated: August 2026

We want every Kflange order to work out, and when one does not, putting it right should cost you nothing but a few minutes. This page sets out the complete return, refund, and exchange terms for purchases made at kflange.com.

Every order ships within a 30-day return window, and a prepaid return label is already included inside your package, so there is no shipping cost and no reason required to send something back. Approved refunds are completed within 7 business days of us receiving the item, and we never charge a restocking fee.

By placing an order with us, you agree to the terms below. If something about your return is not answered here, email us at support@kflange.com and we will be glad to help.

1. Key Policy Framework and Timelines

Topic	Details
Return window	30 days from the delivery date.
Refund processing time	7 business days.
Restocking fee	$0.00.
Return shipping cost	$0.00. A prepaid label ships inside every package.
Refund method	Original payment method.
Refund currency	US Dollars (USD).
Item condition	Unused, unworn, unwashed, with tags and original packaging.
Order changes	Within 24 hours of purchase. See our Cancel & Change Order Policy.

2. What This Policy Covers

We accept both defective and non-defective returns, including returns for fit, color, or a simple change of mind. Returns are made by mail using the label already inside your package, and approved refunds are issued in US Dollars (USD) to the original payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

Time limit: requested within 30 days of the delivery date.
Item condition: unused, unworn, and unwashed.
Packaging and tags: original tags attached and original packaging included.
Proof of purchase: your order number or order confirmation email.

If you tried something on indoors and it simply was not the right fit, that is exactly what this window is for.

4. How to Start a Return

Find the prepaid return label that shipped inside your original package.
Email us at support@kflange.com within 30 days of delivery so we know your return is on its way. No reason is required.
Pack the item back up with its tags attached and affix the prepaid label to the outside of the box.
Hand the package to the carrier named on the label, or drop it at any of that carrier's locations.

Misplaced the label? Email us and we will send a digital replacement within 1 business day.

5. Return Address

If you ever need to address a return by hand rather than using the prepaid label, send it to:

Kflange
1126 W Oglethorpe Hwy Lot 29, Hinesville, GA 31313, United States

6. Refund Processing and the 7 Business Days Commitment

Once your return arrives, we inspect it within 1–3 business days and email you the outcome either way. Customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

If you are paying by debit or credit card, your bank may take a further 2 to 5 business days to post the funds to your statement once we issue the refund. If it has been more than 10 business days since you received our confirmation email, reach out and we will look into it with you.

7. No Fees, in Any Form

No restocking fee.
No processing fee.
No out-of-pocket return shipping.
Full purchase price refunded on approved returns.

Original shipping fees are refunded when the return is due to our error, such as a defective, damaged, or incorrect item.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We prioritize these cases and offer a replacement or a full refund, including original shipping. In most cases there is no need to send the item back at all; when we do need it returned, the prepaid label already inside your package covers it.

9. Exchanges

The fastest path to a different size or item is to return the original using the prepaid label and place a new order right away, so the replacement ships without waiting on inspection. If you would prefer a direct exchange instead, email us and we will arrange it with free shipping both ways. If the item you want is out of stock, we will let you know and offer a full refund or a similar alternative.

10. When Returns Are Not Accepted

The following are not eligible for return, exchange, or refund:

Final sale and clearance items
Items that have been worn, washed, or altered
Gift cards
Promotional free items

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

Phase	Window	What Happens
Request	0–30 days after delivery	Email us; no reason required.
Label	Included at dispatch	A prepaid label ships inside every package.
In transit	Varies by carrier	Drop the package with the carrier named on the label.
Inspection	1–3 business days after arrival	We check the item and email the outcome.
Refund issued	Within 7 business days of receipt	Funds sent to your original payment method.
Funds posted	2–5 further business days	Timing set by your bank or card issuer.