Order Tracking
Every Kflange order ships with carrier tracking, and the guides below explain what each status update means while your package is on its way.
At a Glance: Order Timing
| Stage | Timing |
|---|---|
| Order confirmation | Emailed immediately after checkout. |
| Processing | 1–3 business days (5:00 PM EST daily cutoff). |
| Shipping confirmation | Emailed with your tracking number when the order ships. |
| Delivery | 5–7 business days after shipment. |
| Total estimated time | 6–10 business days from order to delivery. |
What Your Order Status Means
| Status | What it means | What to do |
|---|---|---|
| Pending payment | The order was placed but payment has not been confirmed by the gateway yet. | Usually resolves within minutes. If it lingers, check with your bank or PayPal, or email us. |
| Processing | Payment is confirmed and your order is being prepared for shipment. | Nothing needed. A shipping confirmation with tracking follows within 1–3 business days. |
| On hold | The order is paused, most often while a payment or stock detail is verified. | We email you if anything is needed from your side. You are welcome to email us for an update. |
| Completed | Your order has shipped and been delivered according to the carrier. | If the package has not actually arrived, email us and we will open a trace with the carrier. |
| Cancelled | The order was canceled before shipment, either at your request or by us. | Any payment taken is returned to your original payment method. |
| Refunded | A refund has been issued for this order under our Return & Refund Policy. | Allow your bank a few business days to post the funds, then email us if anything looks off. |
| Failed | Payment did not complete, so no order was created and nothing was charged. | Try checking out again, or email us and we will help you sort it out. |
What Your Carrier Tracking Says
| Tracking status | What it means | What to do |
|---|---|---|
| Label created / Pre-shipment | The carrier has the shipping details but has not scanned the package yet. | Normal for the first 1–2 business days after your shipping confirmation. |
| In transit | The package is moving through the carrier network toward you. | Scans can pause for a day or two between hubs. No action needed. |
| Out for delivery | The package is on a local vehicle for delivery today. | Nothing needed. Most deliveries complete by end of day. |
| Delivered | The carrier marked the package as delivered. | If you cannot find it, check with household members and neighbors first, then email us and we will open a carrier trace for you. |
| Exception or delay | Weather, an address issue, or a carrier disruption is holding the package. | The carrier usually retries automatically. Email us and we will monitor it with you. |
| Return to sender | The package could not be delivered and is coming back to us. | Email us as soon as you see this and we will arrange reshipment or a full refund. |
Thank you for shopping with us. We appreciate your support.
Address: 1126 W Oglethorpe Hwy Lot 29, Hinesville, GA 31313, United States
Website: https://kflange.com
Email: support@kflange.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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